Diversity can complicate dialogue even with great communication skills. Why? Although the rules of good communication remain the same no matter where applied, there are added nuances and pitfalls for the unwary when the intercultural and the interpersonal come together.

Imagine that good people skills are a neighborhood. You have solid communications skills: you know the layout of the streets; you recognize the landmarks. However, culture and group dynamics make communications more complex: if you aren't seeing what is just around the corner, or if you think you are here but actually have wandered there, you will quickly get lost!

Click here to view the Cross-Cultural Communications map of the pitfalls, that we use to teach the solutions.